All pre-order sales are final, and refunds, exchanges, or returns will not be accepted. When you submit payment, we’ll begin the material procurement and production process, which is why refunds will not be accepted. Refunds will also not be offered should any delays occur during the production process.

However, we will give full refunds for any incorrect order (style, color, size) or for any product that arrives damaged. We will also give a full refund should we not be able to fulfill the order in a reasonable time frame (Please note that we cannot refund any CC processing fees as this is a charge made by your credit card company, not Auggie Dean). Should this occur, you will still retain your access and membership to our pre-order program benefits.

Being a small yet hardworking team, we greatly appreciate your support, patience, and belief in our business, so as a thank you we are providing a series of pre-order rewards and benefits exclusive to all of you that helped us from the beginning. If you have not done so already, please visit our pre-order rewards page for more information (link below).

Thank you so much, and we’re beyond excited for you to see our product in person. Until then, please follow our Instagram page or sign up for emails to stay up to date on our production process. Cheers!